My account keeps saying it's full - but it isn't

Hi ngiglietto76 

Just for info deleted files dont use quota, so, deleting the trash doesnt do anything. 

Have you looked at www.dropbox.com/backups to see if you have activated that and if its using file space?

Hi, I haven't activated any backups, I can't understand why 13.24 gb out of 16.75 gb are used, can you help me solve the problem? Thanks

Have you checked that nothing at all shows on the link I gave you? www.dropbox.com/backups ?

What does www.dropbox.com/home show? Anything on those 2 pages uses quota - even if its a share from other users. 

There is nothing on the backup and www.dropbox.com/home

Hi, I have deleted all files, but the storage space is still full, I have also deleted files in trash and have no backup, how can I free them up? Thank you

Hi there, Foppkn, happy Monday! 

Can you take a look at your account's plan page, and let me know what it reports? What about your Backup page?

Keep me posted! 

Hello, I can't free up memory, I deleted all files, trash and backup, can anyone help me? Thanks

Hi there, ngiglietto76, how are you today? 

Can you try out what elsar suggested here, and let me know if this worked out for you?

Keep me posted!

Hi Megan, I give you my dropbox login: [removed per Community Guidelines] password: , try to log in and try to solve the problem?Thanks

I've browsed the Community and Reddit.. have tried several things to no avail. My dropbox is full and I have no files. Here is what I have done:

• Removed all Shared Folders from the "shared" tab
• Permanently deleted all items from the "deleted" tab
• Unlinked all devices
• Uninstalled and Reinstalled Dropbox App, newest update
• Confirmed that I've never started a Backup (there was nothing to delete in Backup menu). 
• Cleared my Cache.

What am I missing???