Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

Hello again,I just wanted to confirm that my problem is solved, it was the backup. It took a lot of effort to find out.I wonder, however, why the operators cannot inform the users, even when they ask, what the storage space is filled with.Why are users not informed explicitly and without being asked in the settings where the storage space is being used up? More clarity would be in the interest of the user.Instead, expensive upgrades are immediately recommended.Honni soit qui mal y pense

Have you also deleted any Backups? www.dropbox.com/backups ?

Dropbox has stopped working as it says I have exceeded my storage limit. I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything. I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

Hey markstrode! Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

Hi @frot, thanks for bringing this to our attention. Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? This will help me to assist further!

My account keeps saying it's full - but it isn't

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dlav2001
Explorer | Level 3
2 years ago

Here is the screen shot. I selected Documents, but cannot select or deselect subfolders. Within the documents folder. it just selects everything.

and here is the Ticket # u requested
Ticket #23429950
dlav2001
Explorer | Level 3
2 years ago

Here is the screen shot. I selected Documents, but cannot select or deselect subfolders. Within the documents folder. it just selects everything.

(I posted this already a few minutes ago, but not sure if it posted in the same spot, sorry for 2 posts if it did).

and here is the Ticket # u requested
Ticket #23429950
Hannah
Dropbox Community Moderator
2 years ago
Thanks for the screenshots, dlav2001!

So, is the app not allow you to click on the check box, to deselect the folders you don't want to have backed up?

Can you please quit the app and then re-open it and try again, to see if that helps?
Britkit97
Explorer | Level 3
2 years ago
I don’t have the option to do that. I’m assuming it’s because I’m not on a computer.
Any other suggestions on how I can share the screenshot?
dlav2001
Explorer | Level 3
2 years ago
That is correct,. I can select the main "Documents" folder" but once in the documents, I can ot deselect folders. That screenshot was from the Dropbox app on my laptop, so as you said to close the app and start again, I have powered off and on my laptop, does that count as closing the app. Same result when I power back on
Jay
Dropbox Community Moderator
2 years ago
Britkit97, you can copy and paste your screenshot in your next reply, if you're not seeing the option to attach the screenshot. Otherwise, try using a desktop machine to attach it.

dlav2001, it might not be possible to deselect subfolders when using the Dropbox Backup feature on your device.
Lisab3
New member | Level 2
2 years ago
It says that I am out of storage. I have 211.1 MB in Regular Files. I have 1.7 GB in Backup files. I don't need dropbox to backup my files. I have carbonite. How do I disable that and delete the files of the backup?
Hannah
Dropbox Community Moderator
2 years ago
Hey Lisab3, thanks for reaching out to us.

If backup files are taking up your space and you'd like to disable the backup feature, you can follow the steps in this article.

I hope this helps!
Grahamdragon
Explorer | Level 4
2 years ago
I am told my basic dropbox is full, but I am informed that with my limited needs it shouldn't be. How do I identify what is taking up this space, and what I can do to get things under the limit
maher1982
Super User
2 years ago
If I got your question, Would you mind checking the Backups page and letting us know what it reports ?

It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.