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Dario1250
3 years agoHelpful | Level 5
After latest Dropbox update, documents on Mac are set to open with Dropbox by default
MacBook Pro M1 with the MacOS Ventura 13.1 installed. I use the Dropbox Plus plan, and I predominantly access files through my Finder app.
The Dropbox app notified me of the new update — I installed and waited for everything to sync and index. Now everytime I try to open a file from Finder (tried with .png, .pdf, .ai, .jpg and several other random filetypes), the system attempts to open the file with Dropbox, and nothing happens (the file doesn't open in the application it's supposed to open in by default). I have to go to the "Open With" right-click menu and select the proper application by hand everytime, which is a tad annoying.
Screenshots of Dropbox appearing on top of the "Open With" menu below, both with an "online-only" and an "available offline" dowloaded file.
Thanks in advance,
D.
38 Replies
Replies have been turned off for this discussion
- bluemigrant3 years agoHelpful | Level 5
Seems like no progress until now. Another thread gives a solution to resolve the "Open with" problem, however, many files still have the "from an unindentified developer..." problem.
- Ian J.103 years agoHelpful | Level 6
Walter hannahb Dropboxers - is there any news on this issue? I am a paying customer, and use Dropbox for business, and it is still utterly unusable on my MacBook. It is significantly affecting my ability to do my job. This issue was raised 3 weeks ago, and my Dropbox has updated version since then, but I still have the issue.
Please update here as a matter of urgency. I will start to ask for a refund soon as the product does not work as advertised.
- Hannah3 years ago
Dropbox Community Moderator
Hey Ian J.10, sorry to see you're having this issue.
Do you have the most recent version of the Dropbox application installed on your computer?
If not, make sure to update the app, to see if that helps.
- Ian J.103 years agoHelpful | Level 6
Thanks Hannah. Just manually updated and it seems to be fine now. It appears that the Dropbox updater does not update very frequently!
For everyone else, this issue seems to be resolved in version 165.4.4300 which was released on January 12th. If you're Dropbox hasn't updated yet then downloading the installer works.
- Hannah3 years ago
Dropbox Community Moderator
Thanks for the update, Ian!
I'm happy to see that this was resolved for you after updating the Dropbox app.
If you need anything else, make sure to let us know.
- JR683 years agoNew member | Level 2
Hello,
MacBook Pro. oSX Monterey 12.6.1
Does this thread also cover that my local Documents on my Macbook are now routed to the dropbox folder? The Documents folder has disappeared from Finder and now listed under Dropbox as 'My Mac (Jxxx-Macbook-Pro.local.) I moved Documents back, but clicking on the folder takes me to the dropbox folder under Locations.
I want this moved back, as not all files were synced with Dropbox and now they appear to be.
Thanks!
- kartoone3 years agoNew member | Level 2
I have also updated to 165.4.4300 and Office documents are opening again in the correct apps (Word, Powerpoint, etc...) instead of dropbox.com.
- JR683 years agoNew member | Level 2
Seems I had dropbox back-up switched on. I have disabled this and all files are now correctly returned to the documents on local.
- paulhalupka3 years agoHelpful | Level 5
On the latest Mac OS and Dropbox updates, online-only is the default option for all files. This is problematic and there's no way to change it. Why would you take away control of this feature - no user wants less control.
I have folders set up with multiple teammates adding to the folders, editing files, etc. If my folders are not automatically downloading and sync'ing their new work as local files in the background, if I try to work while on an airplane or at a diner in the middle of nowhere, with no wifi, I'd no longer be able to make progress on collaborative work while unable to download the full file from the cloud to replace the online only version.
Why on earth would you force me to live in a cloud-only environment, when there is no universe where wifi is available at all times? But clearly remote work is the new normal, people travel with laptops and end up in poor connectivity. I'm absolutely furious about this and it's only a matter of time before this completely ruins a workflow for me and destroys a project timeline.
In everyday work, it's simply annoying that there's a delay for the file to download every single time I open a collaborator's work to review or add to it. Working from a weak wifi connection, this would be prohibitive as I open large Photoshop files, for instance. I need to keep all my working files local while they're active projects, and then switch them to online-only when they are closed. PLEASE stop breaking a good thing, dropbox. It just. Keeps. Happening. I'm trying to run a business, our dropbox workflow is at the core of that, and every week something breaks and I lose time to working around yet another feature change that seems to prioritize some corporate goal over the needs of dedicated everyday users.
- Fildar423 years agoExplorer | Level 3
Hello, I'm using a MBA M1 with the latest version of dropbox v182.4.6427 and I still have the same issue with the dropbox.app which is set as the default app to open all my files (PDF, DOC, XLS, etc...). The so called update of January did not fix the bad behavior.
Moreover, I need to set the default app not for each type of file, but for EACH file and after some times, the dropbox.app is again the default app to open the files.
This is very annoying. Could you please fix this? Am is the only one who still have this problem?
Thanks for your help
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