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Forum Discussion
emilialiu
3 years agoHelpful | Level 5
Cannot start Dropbox app on Macbook
Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 170.4.5895
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: fa81c833-cdff-58e6-a129-9c1ff63ae320
pid: 12546
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='huyusmac', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos="huyu's mac", pw_dir='/Users/huyusmac', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/huyusmac'
appdata: '/Users/huyusmac/.dropbox/instance1'
real_path='/Users/huyusmac/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/huyusmac/Library/CloudStorage/Dropbox'
real_path='/Users/huyusmac/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
real_path='/private/var/folders/j8/fq9dzr5x6690f0b7t17lm5bc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/6eae983f-6178-4407-92e2-3fc813227db5‘.}
- It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
44 Replies
Replies have been turned off for this discussion
- emilialiu3 years agoHelpful | Level 5It mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
- al f.3 years agoExplorer | Level 4
I'm beyond super frustrated and highly annoyed with the lack of actual support here from all of you at DB! I've been through 2 sections of this same issue and not a single support person has any actual clue of how to fix this issue.
MY ENTIRE WORKFLOW has not been completely disrupted for the past 2 weeks an my desktop is a giant mess with files and folders everywhere that should be in my DB folders and safely backed up!
I am running MacOS 12.6.5
Dropbox 173.4.6706 [the latest update I could find]
Here is my error -
bn.BUILD_KEY: Dropboxbn.VERSION: 173.4.6706bn.constants.WINDOWS_SHELL_EXT_VERSION: 61bn.is_frozen: Truemachine_id: 0bdce52f-177b-550d-9a86-655ab452bb5fpid: 713ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/alfriede'appdata: '/Users/alfriede/.dropbox/instance6'real_path='/Users/alfriede/.dropbox/instance6'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/alfriede/Library/CloudStorage/Dropbox'real_path='/Users/alfriede/Library/CloudStorage/Dropbox'not foundparent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'real_path='/private/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 857, in resultFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exceptiondropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b.} - Nancy3 years ago
Dropbox Community Moderator
Hey al f., I hope you’re doing well.
Before we can investigate this further, can you confirm if you’ve already tried these steps?
Let me know, and we’ll take it from there.
- al f.3 years agoExplorer | Level 4
Correct, and keep in mind this was all working until the 12.6.5 update or perhaps the update just before it. I'm also a pro IT and Apple Tech for 25 years so I'm not someone who doesn't know how to troubleshoot issues like this to the point where if I can't figure it out and have to post on here, it's a big deal for me!
Here's my error upon timing out -
bn.BUILD_KEY: Dropboxbn.VERSION: 173.4.6706bn.constants.WINDOWS_SHELL_EXT_VERSION: 61bn.is_frozen: Truemachine_id: 0bdce52f-177b-550d-9a86-655ab452bb5fpid: 6524ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')effective_user_info: pwd.struct_passwd(pw_name='alfriede', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='alfriede', pw_dir='/Users/alfriede', pw_shell='/bin/bash')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'alfriede', '_nsurlstoraged', '_serialnumberd'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/alfriede'appdata: '/Users/alfriede/.dropbox/instance6'real_path='/Users/alfriede/.dropbox/instance6'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/alfriede/Library/CloudStorage/Dropbox'real_path='/Users/alfriede/Library/CloudStorage/Dropbox'not foundparent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'real_path='/private/var/folders/13/65c95p2d44j4f2qjsfhk0fyc0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5253, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 857, in resultFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exceptiondropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/d56282a6-3c82-4a57-bf23-3abc212d1d2b.} - Walter3 years ago
Dropbox Community Moderator
Hey al f., sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?
- Dech3 years agoHelpful | Level 5
have the same problem after running the update my Dropbox will not start... Exactly the same error.. I had to delete my Dropbox as it got stuck in Sync. After reloading the error happened...
problem is: it loads into applications, Its should load into the CloudStorage folder
I.E error- cannot find the folder..
dropbox_path: '/Users/alfriede/Library/CloudStorage/Dropbox'real_path='/Users/alfriede/Library/CloudStorage/Dropbox'not found..................................... - Walter3 years ago
Dropbox Community Moderator
Hey Dech, sorry to hear about this.
Can you confirm that you've already tried these steps and you rebooted your computer?
- Dech3 years agoHelpful | Level 5Hi Walter
I managed to fix my DB. I reloaded my Mac to Ventura 13.3, added DB app, which added the app into the application folder, then updated to 13.3.1. I then updated my DB which put my DB folder into the cloud storage folder. Then it all started to work.. thank you for your reply… - Megan3 years ago
Dropbox Community Moderator
- al f.3 years agoExplorer | Level 4
I'm on a MBP Mid-2015 so I cannot update to MacOS 13 vs stuck at 12, so glad you fixed your issue but I've tried doing all of that 3 or 4 times already to no avail and had to end up resorting to using Maestrel [which works perfectly like DB used to] as a stop gap until this insanity is fixed!
Cheers
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