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Can't sign into Dropbox desktop app on Mac OS Sequoia
Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.
It works on my other devices and I can also login to the website.
I signed out then signed into Dropbox on the Mac but this is as far as it gets:
Advice gratefully received.
Hi jkc-muc ,
Thanks for reaching out.
Could you please try doing this:
- Look for search bar
- Then type terminal
- When the terminal windows opens:
- Type the following command
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next
After this is done can you please see if the issue persists in the dropbox app ?
Can you please test this and get back to us?
19 Replies
Replies have been turned off for this discussion
Hello Megan,
I've got the same problem with Sequoia 15
My firewall is set to this for Dropbox and I can't find a way to change it. For the moment, the only way is to turn off completely the firewall... How could I get the firewall turn off only for Dropbox?
Thank you for your response!
Hi Mega,
Thank you but I had already found that article and it doesn't help ☹️
I've no idea how to change the Mac's firewall settings to accept incoming calls.John
- DBX_Pedro
Community Manager
Hi jkc-muc ,
Thanks for reaching out.
Could you please try doing this:
- Look for search bar
- Then type terminal
- When the terminal windows opens:
- Type the following command
sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app
It will ask you for the password of the Mac next
After this is done can you please see if the issue persists in the dropbox app ?
Can you please test this and get back to us?
Thank you Pedro,
Yes, that worked. My firewall went back to Dropbox accepting incoming connections and my symptoms have now gone.
I'm quite familiar with the Terminal but I suspect it would be quite disconcerting for a lot of Mac users.
Thank you to you and your colleagues.
John
Hi to all
I had the same problem on my updated Mac osx sequoia.
I ended up checking the firewall settings and the update had ticked the setting "Block all incoming connections" (on top of all other settings/the first setting in the firewall). After unticking this I could make changes to OneDrive and Dropbox settings to allow incoming connections and this did it for me.
see pics of the settings
Sincerely/ Dominicus
- DBX_Pedro
Hi Dominicus B. ,
Thanks for reaching out to us and providing a much easier alternative solution to the one I provided.
We appreciate this and will share this with other people in the community facing similar issues.
Hi Dominicus,
If you unblock all incoming connections does that present a security risk?
JohnI need help in obtaining my password on the account. I think I have two accounts.
- Megan
Dropbox Community Moderator
Hey rogerslaw1, thanks for posting here!
Would you mind sharing some additional info as to what you wish to achieve here?
Do you try to reset the account's password? If so, do you have access to the email address?
Keep me posted, and we'll take it from there!
