Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Fuquan
4 years agoExplorer | Level 3
Dropbox application not installing on MacOS Ventura
Hi
I recently installed the new Mac OS Ventura on my Macbook pro. As soon as it was all set up, I was told I had to delete my dropbox app because it is corrupt. I, therefore, deleted it, went to the dropbox site, and downloaded what I assumed was the latest app version. I went to install it and it refuses to install...literally, nothing happens. Can you help me understand what's going on? Thanks,
34 Replies
Replies have been turned off for this discussion
- Walter4 years ago
Dropbox Community Moderator
Keep us posted janak1!
- janak14 years agoExplorer | Level 3
it worked!!
thanks.
- Walter4 years ago
Dropbox Community Moderator
- Denis_984 years agoExplorer | Level 3
Hi,
On the same topic, I had to reinstall the Dropbox app after upgrading to Ventura. Seems to work OK but the Dropbox icon on the menu bar - very handy to monitor the activity - has disappeared. Any solution please ?
- Jay4 years ago
Dropbox Community Moderator
Hi Denis_98, are you using any apps on your device that could be hiding the Dropbox icon on the menu bar?
- Denis_984 years agoExplorer | Level 3
Hi @Jay, problem solved, the icon was hidden behind the webcam notch on the new MacBook Pro ! Juste removed some other icons on the left of the menu bar to make it reappear.
- SPZero4 years agoExplorer | Level 3
It won't work for me. When i click on the icon in my menu bar, a box opens and a seres of ble trapesoids move aorund but nothing happens. I can access dropbox through google, but the icon doesn't work?
- Denis_984 years agoExplorer | Level 3
No problem with me, the icon works OK, links and all
- Megan4 years ago
Dropbox Community Moderator
Hi SPZero, welcome to our Community!
Do you still face the same issue? If so, have you tried to re-start your device? It might sound trivial, but can be helpful.
Feel free to send me a screenshot of what you see on your end, so I can have visual too.
Let me know more!
- SPZero4 years agoExplorer | Level 3
Megan,
I already responded with the image of the "starting up screen. Nothing is fixed. I cant gret it to work.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!