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Forum Discussion
Dropbox looks for programme on wrong drive after BIOS update
Hi, I've PC running Win 11 with two drives. C: HDD and D:SDD
I recently moved Dropbox from C to D, and changed the location in Settings via Taskbar.
However, after a BIOS update this week, Dropbox now won't start from Taskbar. (I can still access all my documents by going to the drive). I think it's looking for the program in C.
Here's the error I get each time I click on the icon. Any suggestions about what to do?
bn.BUILD_KEY: Dropbox
bn.VERSION: 167.3.4684
bn.constants.WINDOWS_SHELL_EXT_VERSION: 60
bn.is_frozen: True
machine_id: 9c94065d-b91e-4119-a748-89c20944d95d
pid: 21752
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\elekt\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\elekt\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'D:\\elekt\\Dropbox'
real_path='D:\\elekt\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\167.3.4684\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\167.3.4684\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\elekt\AppData\Local\Temp
TEMP: C:\Users\elekt\AppData\Local\Temp
tempdir: 'C:\\Users\\elekt\\AppData\\Local\\Temp'
real_path='C:\\Users\\elekt\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 816, in wrapper
File "dropbox\client\main.pyc", line 6302, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 306, in _wrapped
File "dropbox\client\main.pyc", line 5844, in _init_components_for_account
File "dropbox\client\main.pyc", line 5768, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 245, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 280, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 190, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to create new files directory for ApplicationFilesystem |>> Error making tempdir |>> flushing buffers |>> ACCESS_DENIED |>> Permission denied"
28 Replies
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Hi Megan
I did follow the steps outlined to change the location.
Bizarrely, today, the Dropbox program is now working and synching OK. The icon has returned.
However, another error is happening. I opened a document that I wanted to edit and save with a new file name in the same folder. But it failed and I got an error message saying it couldn't access the folder. I was then forced to save in main documents again.
- Jay
Dropbox Community Moderator
Did you open the file from Explorer directly, or via Excel itself?
Is the full folder and filepath shorter than 260 characters?
From Explorer. I’ve never had an issue before with long file names.
- Jay
Long file name issues would come up with an error similar to yours, saying the file cannot be found, hence my question, since Excel has a shorter limit of 218 characters. Do other files further up the folderpath (such as in the main Dropbox folder itself) load normally?
What about if you try to open the file from Excel itself?
Hi Jay
I just tried with a new word doc. Opened word and entered some copy. Tried to save to Dropbox folder and got the same error message. Again, I was forced to save in my MS One Drive > Docs folder and then move to Dropbox.
I am thinking of switching the Dropbox location back to the C drive and see if that works ok.
I will also post in the MS community, see if anyone else has issues.
Tess
- Megan
Hi Elektra, could you clarify the path of the latest Word document you tried to save?
Is it saved on the same location as before, or higher in the hierarchy as Jay suggested?
You can try changing the Dropbox location, and contact Microsoft as well, and definitely get back to us with more info.
Hi, I tried to save the new word doc in the main Dropbox folder
"D:\elek\Dropbox\2023 Feb 7 word doc test.docx"
I checked the Storage settings in Win 11 and they still show drive D as the location for all new save files.
