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Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.
I have been experiencing a very frustrating issue with Dropbox the past few days.
Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:
Reconnecting to the internet. This may take a moment.
- No VPN
- No Firewall
- Home Network
- Fully updated Dropbox
The thing that is baffling is that :
- If you Quit and restart Dropbox it works immediately but if you restart the computer the issue appears again
- If you wait for a long time Dropbox eventually connects and syncs. But it takes a long time
- On the same computer, about a week ago, Dropbox was syncing instantly after reboot.
I have tried already reinstalling and deleting the cache folder.
Is this a known issue that's going on at the moment>
Many thanks
Hi everyone,
Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.
As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.
Thank you!
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Yes, we were able to resolve it by reconfiguring the firewall. (Do we understand correctly that there has been a change in which domains Dropbox uses to sync?)
I've also had this problem for a few days now, has anyone solved it yet?
exact same issue here.
dropbox desktop app: 195.3.4974 beta
Apple M3 Pro
MacOS: Sonoma 14.4
reinstall, unlink did not work.
Quit and restart Dropbox is the only workaround
- I’m experiencing the same problem. Using a new MacBook Air M3, all software updated. I’m a fifteen year DropBox user and this is not the normal behavior. I see a a of replies to this thread of people responding to this with the same problem. Wondering if DropBox might be able to escalate this to engineering???
Kolella, please ignore my previous inquiry. I figured out that ShortCut setup you suggested and it worked like a charm. Thank you.
The developer needs to fix this. it is lazy to suggest workarounds for end users. It has happened twice on 2 MacBooks I installed over the past week - fresh installs - latest OS, M3 chipset
1000% agree with these comments. In the past year or so I have gone from (1) 100% fan of dropbox, recommend them to everyone I know to (2) not sure I can trust them, stupid stuff goes wrong, support team says "hey, have you restarted your machine, maybe re-start machine, and if that doesn't work, why don't you write your own javascript program to fix the issue. Best of luck!!!"
I restarted the modem and the problem was resolved
