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bellestarr99
2 years agoExplorer | Level 3
error 0x80004002
I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error 0x80004002. Desktop is no longer showing up as a program and isn't in my iobit uninstaller. I use chrome windows 10, lenovo laptop. Do I have to upgrade to get my phone and laptop to synch and function correctly?
- WalterDropbox Staff
Hi there bellestarr99 - sorry to hear you're having issues with this.
Can you please let us know the OS version of your devices and send us a screenshot of the exact error you're getting so that we can have a look too?
Also, do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?
Let us know more and we'll take it from there.
- bellestarr99Explorer | Level 3
Device name DESKTOP-CVFORV8
Processor Intel(R) Pentium(R) CPU 4405U @ 2.10GHz 2.10 GHz
Installed RAM 8.00 GB (7.82 GB usable)
Device ID 5425B847-294D-4558-8348-49ACD1579795
Product ID 00325-96060-56115-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch pointsEdition Windows 10 Home
Version 21H2
Installed on 3/31/2021
OS build 19044.3086
Serial number MP174229
Experience Windows Feature Experience Pack 1000.19041.1000.0- HannahDropbox Staff
Thanks for this info, bellestarr99.
If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation?
If not, try from this link instead and let us know what happens.
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