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bellestarr99's avatar
bellestarr99
Explorer | Level 3
2 years ago

error 0x80004002

I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tried downloading, installing, updating. Installations seemed to be working but then stopped and now I keep getting the error 0x80004002. Desktop is no longer showing up as a program and isn't in my iobit uninstaller. I use chrome windows 10, lenovo laptop. Do I have to upgrade to get my phone and laptop to synch and function correctly? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there bellestarr99 - sorry to hear you're having issues with this.

     

    Can you please let us know the OS version of your devices and send us a screenshot of the exact error you're getting so that we can have a look too?

     

    Also, do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?

     

    Let us know more and we'll take it from there.

    • bellestarr99's avatar
      bellestarr99
      Explorer | Level 3

      Device name DESKTOP-CVFORV8
      Processor Intel(R) Pentium(R) CPU 4405U @ 2.10GHz 2.10 GHz
      Installed RAM 8.00 GB (7.82 GB usable)
      Device ID 5425B847-294D-4558-8348-49ACD1579795
      Product ID 00325-96060-56115-AAOEM
      System type 64-bit operating system, x64-based processor
      Pen and touch Touch support with 10 touch points

       

      Edition Windows 10 Home
      Version 21H2
      Installed on ‎3/‎31/‎2021
      OS build 19044.3086
      Serial number MP174229
      Experience Windows Feature Experience Pack 1000.19041.1000.0

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for this info, bellestarr99.

         

        If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation?

         

        If not, try from this link instead and let us know what happens.