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Installation Failed Error Code 1073741795
I keep getting the same error over and over again.
I have tried every suggested resolution and nothing has worked. Anyone?
Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here.
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Its an older Intel I7 3770K
Intel I7 3770k
Please post if this issue has been resolved. @Walter seemed to identify an issue for my situation (ARM processor), but before I purchase a different computer with a different processor, I need to know that there is a solution to the problem. The other threads seem to indicate that the error occurs on computers which do not have an ARM processor.
I have been a Dropbox Professional (paid subscription) for 10+ years and would like to continue using the program vs moving to another app.
So far, I have found three threads referencing the error code: 1073741795 and will be posting this comment on each.
Please post if this issue has been resolved. @Walter seemed to identify an issue for my situation (ARM processor), but before I purchase a different computer with a different processor, I need to know that there is a solution to the problem. The other threads seem to indicate that the error occurs on computers which do not have an ARM processor.
I have been a Dropbox Professional (paid subscription) for 10+ years and would like to continue using the program vs moving to another app.
It's crazy that this is not fixed already
As the original poster who started this thread on February 8th, I can share that this is not yet resolved and I'm currently being assisted by email. My desktop PC has an Intel i5-6500 processor and I'd been using the Dropbox desktop app without issue for at least 7 years if not longer, but was informed by app system tray notification that I had 21 days to update the app. That's when all this began.
I also looked through the other forum threads including one from another paid user account. As a paid user, I think you have access to direct support and can open a ticket. Good luck. I'm sure you'll get the help you need.
Hello,
I am trying to update Dropbox (as version 120 stopped working...) but I am getting the following error:
Installation failed with an unknown error (Error code: -1073741795).
I tried the advanced reinstall, deleted all Dropbox folders and registry keys, but nothing worked. I also tried with three different versions of the offline installer: 129.4.3571, 143.4.4161, 144.4.4491.
My PC meets the minimum requirements: Windows 10, Intel i5 Skylake, 8GB RAM.
Do you have any suggestions?
Thanks!
A day later and no one from drop box has gotten in touch to try and resolve the issue.
- Nancy
Dropbox Community Moderator
Hi everyone, welcome to the Community and apologies for any delays.
Sandman1001 and MRBUSBY, can you please provide a screenshot of the exact error you receive, so that I can have a visual?
Also, mtesta I’d like you to clarify what’s the exact OS version of your device.
Finally, AppoCaly, just to make sure you’ve all tried the same steps, have you also disabled any possible antivirus/firewall on your device, and the same issue still persists?
Let me know, and we'll take it from there. Thanks Nancy, here is my version and the exact error I get. I've tried turning off antivirus/firewall completely and same error.
Thanks!!
Mark
Windows 10 Enterprise ver 20H2
Build: 19042.1586
