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eferrariph
2 years agoExplorer | Level 3
Syncing icons are missing on Sequoia OSX, why?
Hello, I have a problem with system icons on Finder.
I can't see them.
Any tips?
28 Replies
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- Nancy2 years ago
Dropbox Community Moderator
Sorry to hear about this, GG35. Just to clarify, did the issue come back this time right after updating the OS of your computers, or was it already present when this happened?
Can you clarify the current syncing status of your Dropbox app, as well?
- GG352 years agoExplorer | Level 4
Hi Nancy. The issue has existed for years, but like I mentioned, it could be fixed by toggling off/on the Dropbox Finder Extension. It was likely arising due to a finder extension conflict. Sync was the most obvious culprit, but other programs could do it as well. When I first upgraded to Sequoia, my MackBook Air lost its finder checkmarks almost right away. I have never been able to get them back, and that includes disabling Sync and several restarts and finder force-quits... and a Dropbox reinstall. My MacBook Pro did the same yesterday as I was doing a lot of extensive working with photo editing. The syncing status of my Dropbox app shows that it is fully synced... this has never been the problem. Dropbox is my primary cloud storage service due to speed/reliability and the syncing works great... it's just the finder sync checkmarks that are the issue. Interestingly, OneDrive shows the sync checkmarks properly in Sequoia, but I noticed that they have added functionality through the 'File Providers' section of the extensions settings on macOS. Dropbox is noticeably absent here. (PS - I have also tried disabling OneDrive to get the Dropbox sync checkmarks back... that didn't work either).
- tjshemdbx2 years agoNew member | Level 1
I have same problem and the suggestions did not help me either. Can u help?
- Hannah2 years ago
Dropbox Community Moderator
Sorry to see that you're having this issue, tjshemdbx
Can you let us know what the version and sync status of the Dropbox app is at the moment?
You can hover over your Dropbox icon to see this info.
- marioroda2 years agoNew member | Level 1
Same problem. Does anyone already knows how to get over this situation at Dropbox?
- Jay2 years ago
Dropbox Community Moderator
Hi marioroda, could you confirm the version of Mac OS and the Dropbox desktop application that you're running on your device?
Are you also running the File Provider version of the Dropbox desktop application, where the Dropbox folder is located in the 'Locations' area in the Finder navigation window?
- tjshemdbx2 years agoNew member | Level 1
I am on Dropbox v 213.4.4597
Mac OSX 15.1.1The problem still persists.
- Nancy2 years ago
Dropbox Community Moderator
Thanks for that, tjshemdbx! Can you clarify what steps you’ve tried so far, so that we can guide you from there?
- tjshemdbx2 years agoNew member | Level 1
I have tried restarting the computer. I have tried reinstalling dropbox.
It used to work and now it doesn't ...
- Megan2 years ago
Dropbox Community Moderator
Hi tjshemdbx, let me also jump in here!
Can you also try to follow the steps I provided in this thread, and let me know if this helps?
If this doesn't work, feel free to send me a screenshot from the content within your Dropbox folder.
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