The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.

Welcome back to our Community, Christian E.9! Hope you’re doing well. 

I’ve found your ticket number in our system and I’ve left an internal note to our support team for you. They’ll reply to your email as soon as possible.

In the meantime though, can you clarify if you can see the Dropbox sync icons next to your files (green check marks or cloud icons, for example)? I'd just like to make sure that it's only the context menu options that you're missing from your Finder > Dropbox folder.

I’d also like to know the current syncing status of your desktop app. 

Finally, when it comes to Dropbox on File Provider, it’s not required that you install the update at the moment and you can still use the desktop app without it, if you wish to.

Give me a nudge, once you have more details, and we'll go from there.

Thanks for the quick response, Nancy!

I do not see the Dropbox sync status icons (e.g. green checks or cloud symbols) in Finder.

The app is syncing correctly in the background — files appear and update — but neither sync icons nor contextual menu options are showing.

Thanks again! Looking forward to your guidance.

Thanks for the updates as well, Christian! Can you send me a visual of your app’s syncing status, as well? It’ll help me investigate this further. 

Besides that, when relaunching the Finder on your Mac device, did you follow these exact steps?

Hi Nancy,

Thanks for following up!

Here are a few screenshots:

I've followed the Finder relaunch steps you listed exactly, including verifying the Extensions > Finder Extensions section. Unfortunately, “Dropbox Finder Integration” does not appear there at all, so there’s nothing I can enable or disable.

The support ticket provides more details, and Adelaide provided several potential fixes; however, none of them fixed this issue either.

Let me know if there’s anything else I can test or share!

Hi Christian E.9, thanks for the details, I'd recommend continuing this directly with the support agent via email, as they may need to investigate this in more detail on their end.

Hi all,

Exact same issue here. Has there been an update or a solution?

Thank you so much:)

Hi GideonFalls​!

Yes – Dropbox Support was able to resolve the issue.

After several attempts, including a full advanced reinstall and rechecking system extensions, the breakthrough came when Dropbox Support manually re-indexed my Dropbox folder on their end. Following that action, and after giving the app some time to update and restarting my Mac, the Finder contextual menu items and sync icons finally appeared and started working as expected.

So if you're facing the same issue, I recommend reaching out to Dropbox Support and mentioning the need for a manual re-index from their side – that seemed to do the trick in my case.

Let me know if you need any more details!

Best,
Christian

Hey GideonFalls, thanks for posting here today!

The update here was much appreciated here, so thank you so much for that Christian E.9! 

Gideon, you can always try contacting Support if you're on a paid plan.

If you wish, we can troubleshoot here first, and if the issue isn't resolved, then I can open a ticket on my end for you.

Just make sure to provide some details such as your device's OS, and Dropbox version that you're using there. It'd also be helpful to know the troubleshooting steps -if any- that you've tried so far.

Keep me posted, and we'll take it from there! 

Hi,

Yes I would love to open a ticket but I've gone through every suggestion the support team gave me for weeks, is it possible to just get the re-indexing done?

Thanks

Hey from me too GideonFalls - do you happen to have a ticket ID from your support interaction so that we can look it up in our system?

If you could provide the information Megan previously requested, that'd be very helpful. 

Thanks!