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Forum Discussion
LRBH
4 years agoExplorer | Level 4
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.
56 Replies
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- LRBH4 years agoExplorer | Level 4
No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off.
I think I'm just going to have to wait for a bug fix. 🙁 - MooseAI4 years agoExplorer | Level 4It’s not a huge problem for me; reinstalling Dropbox each time is just annoying. Having to press the screen a few more times tells me just how lazy I am lol
I’ll just wait for an update to fix it hopefully - allenng4 years agoExplorer | Level 4
Hi All,
after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel.
Dropbox app keep asking me to download the Excel app but i already have it.
Please advise - Elixir4 years agoStar | Level 19
Can you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.
- allenng4 years agoExplorer | Level 4
Done what you mentioned, but it still ask me to download Excel app.
- allenng4 years agoExplorer | Level 4
I uninstall the excel app and reinstall it. Now it works. I have the All i one app but it doesn’t open the file to that app
- Gazlaz4 years agoExplorer | Level 4
Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.
I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.
Anyone else seen a similar issue before?
Thanks - Zoltan4 years agoHelpful | Level 5Same problem with both excel and words. They need to fix that quick, can not use Dropbox without those 2
- mduck3144 years agoNew member | Level 2
Having the same issue after the last IOS update. I did all the above. Does not work. Keeps asking me to download Excel but it is already installed 😞
- Jelen4 years agoHelpful | Level 5
I have the same 😕
I've try everything and nothing
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