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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document.
56 Replies
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- Nancy
Dropbox Community Moderator
Hi everyone, hope you’re all doing well!
Just to make sure we’re all on the same page, can you please try using the unified app that Elixir mentions here, and let me know what happens?
Otherwise, feel free to send any relevant info, like the exact OS that you’re using and the app version of your Dropbox app, and we'll take it from there.
Thanks.
- Hannah
Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.
Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?
If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?
Keep us posted!
- Thanks for the reply.
It’s just when opening from Dropbox. I’ve cleared the cashe and still the same issue. - It has now reverted for me too. The reinstall only fixed it temporarily. I’ve emailed Support. As you say, it looks like it will need to be fixed from the top.
. - Megan
Hi allenng, happy to see that your troubleshooting managed to resolve this!
Also, mduck314, can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files.
Thanks a bunch!
- After clear cash still the same.
I've check on one drive and saved files and everything works fine, problem is only with Dropbox.
it starts probably with ios 15.4.1
Thanks I have done as Azlaz mentioned - same result. Still doesnt work
- Megan
Hey all, I hope you're doing well!
Can you clarify the version of the OS that you have installed, along with the version of the Dropbox app, please?
Keep me posted, and we'll take it from there.
iPad OS 15.4.1 and Dropbox Version 276.2
Hi, I’ve got the same problem & I know of at least 5 other people with the same issue on various ipads & iphones. Deleting & reinstalling dropbox did solve the issue for 1 person but it returned within a few minutes.
Android devices don’t seem to be effected.
