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Issue with resizing text/signature boxes on the Signatures page
Is anyone else having issues resizing boxes on a document that you are trying to send for signature? I can move the boxes around the document but can no longer resize them to fit in a particular area. I tried two different browsers, etc... Its like the ability to resize just disappeared.
See transcript - I finally got through to the correct tech support channel
Chat transcript:
( 16:39:18 ) Visitor: Can I please set up a video share
( 16:39:21 ) Visitor: call
( 16:39:48 ) Visitor: or can I upload a video of what is wrong with Drop box?
( 16:39:59 ) Benedict: Hello Rob!, and thank you for contacting Dropbox support. My name is Benedict, and I will be more than happy to assist you with your issue, right away.
( 16:40:24 ) Benedict: I understand there is an issue with Dropbox , happy to look into this. I can provide an upload button to help add the video in our chat, happy to help
( 16:44:29 ) Visitor: the upload is not working
( 16:45:17 ) Visitor: it will not copy paste either
( 16:45:37 ) Benedict: Im afraid we can upload only with the upload button, lets give it one more try happy to help
( 16:46:34 ) Visitor: it says the file is too big. Can we do a screen share?
( 16:46:51 ) Visitor: this has been going on for two weeks and no one is able to help me
( 16:47:18 ) Visitor: support keeps bouncing me around
( 16:48:03 ) Benedict: Hm, do you possibly have a previous communication on the issue? there should be a ticket number to help me check, just in case your issue has been escalated to our specialized team for further troubleshoot , happy to help
( 16:48:50 ) Visitor: Ticket
( 16:49:24 ) Benedict: Thank you
( 16:49:28 ) Visitor: they escalated me to this site to be able to do a screen share
( 16:50:43 ) Benedict: Thank you for your patience, based on the information provided I understand there is an issue with resizing the signature box when trying to send a document for signature, correct?
( 16:51:22 ) Visitor: correct - its resizing any box. I have to log into HelloSign to be able to resize a box
( 16:51:47 ) Benedict: Thank you for clarifying, any this is for any document, correct? not a specific file
( 16:51:59 ) Benedict: and this*
( 16:52:35 ) Visitor: I have tried multiple documents, multiple browsers, cleared cashe, rebooted the computer, etc.. did a rain dance :)
( 16:53:00 ) Benedict: Thank you for clarifying! One moment to look further into this please, happy to help :)
( 16:55:20 ) Benedict: Thank you for your patience, just a small detail to clarify, when you add the signature box in the document, does it show correctly the small circles and lines around the box, which are used to help resize ?
( 16:56:40 ) Visitor: yes - the circles are there. The + with present which allows me to move the box. What does not show up is the straight north to south arrow that allows me to resize the box over teh small circles
( 16:57:02 ) Benedict: Thank you very much for clarifying, now this is a bit unexpected, one moment please
( 17:01:34 ) Benedict: Thank you for your patience, I was able to replicate the issue from my side and it seems we are currently experiencing an issue with the resizing feature, thank you for bringing this to our attention and my apologies for all the frustration.
( 17:01:40 ) Benedict: Due to the circumstance of this issue, I would like to take this via email in order to transfer you to our Specialized Team and get this resolved as soon as possible, after our chat closes I will send you an email with the ticket number and chat transcript, to which you can reply, I will further transfer the case and our team will reach out back to you as soon as possible, happy to help.
( 17:03:28 ) Visitor: Thx!
( 17:03:35 ) Benedict: No problem, happy to assist!
While we are still on chat, is there anything else I may be able to help you with?
( 17:04:31 ) Visitor: All Good! thank you
( 17:05:11 ) Benedict: Wonderful!
33 Replies
I had to log into HelloSign to be able to resize the text boxes. DropBox still does not work
- Hannah
Dropbox Staff
Hey robafc, thanks for reaching out to us.
You're having this issue on the Signatures page on dropbox.com, right?
I just tested this on my end, and everything looks good, so I wasn't able to replicate your issue.
Can you send us a screenshot of the signature box and how it looks on your end when you click on it?
Do you have this issue on all the documents you send for signature or some of them?
Thanks in advance.
This occurs on all documents. I can no longer resize the box I can only move it. I had to Login to HelloSign to be able to resize the box. This is happening for all boxes.
How can I send you a video I recorded? Believe it or not it would not let me add a drop box link
https://www.dropbox.com/scl/fi/od5n11oybg37zpqqolemd/IMG_4106.MOV?rlkey=dkps5994iihs7jgyqgc48gvht&e=1&st=l403g54c&dl=0
I'm having the exact same issue. Definitely something new and a bug. I have found that the cursor will change to allow resizing the box, but not on those little white circle handles, you need to position your mouse lower. Very difficult to work with.
- Walter
Hey phlach - thanks for bringing this to our attention.
If you've already tried another browser and this issue persists, you can reach out to our support team directly for further assistance with account specific information.
Let us know of any updates!
See transcript - I finally got through to the correct tech support channel
Chat transcript:
( 16:39:18 ) Visitor: Can I please set up a video share
( 16:39:21 ) Visitor: call
( 16:39:48 ) Visitor: or can I upload a video of what is wrong with Drop box?
( 16:39:59 ) Benedict: Hello Rob!, and thank you for contacting Dropbox support. My name is Benedict, and I will be more than happy to assist you with your issue, right away.
( 16:40:24 ) Benedict: I understand there is an issue with Dropbox , happy to look into this. I can provide an upload button to help add the video in our chat, happy to help
( 16:44:29 ) Visitor: the upload is not working
( 16:45:17 ) Visitor: it will not copy paste either
( 16:45:37 ) Benedict: Im afraid we can upload only with the upload button, lets give it one more try happy to help
( 16:46:34 ) Visitor: it says the file is too big. Can we do a screen share?
( 16:46:51 ) Visitor: this has been going on for two weeks and no one is able to help me
( 16:47:18 ) Visitor: support keeps bouncing me around
( 16:48:03 ) Benedict: Hm, do you possibly have a previous communication on the issue? there should be a ticket number to help me check, just in case your issue has been escalated to our specialized team for further troubleshoot , happy to help
( 16:48:50 ) Visitor: Ticket
( 16:49:24 ) Benedict: Thank you
( 16:49:28 ) Visitor: they escalated me to this site to be able to do a screen share
( 16:50:43 ) Benedict: Thank you for your patience, based on the information provided I understand there is an issue with resizing the signature box when trying to send a document for signature, correct?
( 16:51:22 ) Visitor: correct - its resizing any box. I have to log into HelloSign to be able to resize a box
( 16:51:47 ) Benedict: Thank you for clarifying, any this is for any document, correct? not a specific file
( 16:51:59 ) Benedict: and this*
( 16:52:35 ) Visitor: I have tried multiple documents, multiple browsers, cleared cashe, rebooted the computer, etc.. did a rain dance :)
( 16:53:00 ) Benedict: Thank you for clarifying! One moment to look further into this please, happy to help :)
( 16:55:20 ) Benedict: Thank you for your patience, just a small detail to clarify, when you add the signature box in the document, does it show correctly the small circles and lines around the box, which are used to help resize ?
( 16:56:40 ) Visitor: yes - the circles are there. The + with present which allows me to move the box. What does not show up is the straight north to south arrow that allows me to resize the box over teh small circles
( 16:57:02 ) Benedict: Thank you very much for clarifying, now this is a bit unexpected, one moment please
( 17:01:34 ) Benedict: Thank you for your patience, I was able to replicate the issue from my side and it seems we are currently experiencing an issue with the resizing feature, thank you for bringing this to our attention and my apologies for all the frustration.
( 17:01:40 ) Benedict: Due to the circumstance of this issue, I would like to take this via email in order to transfer you to our Specialized Team and get this resolved as soon as possible, after our chat closes I will send you an email with the ticket number and chat transcript, to which you can reply, I will further transfer the case and our team will reach out back to you as soon as possible, happy to help.
( 17:03:28 ) Visitor: Thx!
( 17:03:35 ) Benedict: No problem, happy to assist!
While we are still on chat, is there anything else I may be able to help you with?
( 17:04:31 ) Visitor: All Good! thank you
( 17:05:11 ) Benedict: Wonderful!Awesome. Thanks for going through all that. Glad to see they were able to replicate and acknowledge it as an issue (not just us!). Hopefully they'll get it fixed soon.
Same here
I have this issue intermittently. Any response? It is very frustrating as this consists of my daily job. It takes so much more time and still cannot get it to work.
It seemed to be resolved after this last thread, now the issue is back for me again this morning as well.
I'm having the same issue. Was working a couple days ago, but as of this morning, I can't resize the boxes.
I just tried and its working for me.
- Hannah
Hey everyone, is the issue resolved for you too?
