Basic plan but being charged

Hey selena2041, sorry to see this.

Can we send you an email, so we can investigate further?

I was charged a fee to my credit card, yet when I look for the receipt, it states "No payment or billing activity". Please advise.

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TTB19 wrote:

I was charged a fee to my credit card, yet when I look for the receipt, it states "No payment or billing activity". Please advise.

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What plan does it say you're on when you check your Plan page? If it says Basic, you're signed in to a free account. Use the credit card charge lookup tool to identify the account you're being charged for.

Did you get a satisfactory resolution to this issue? I have the exact same issue and wondering whether worth attempting to sort out. 

Hey dragon user 2, thanks for the nudge here.

If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.

Are they credit/debit card payments or through iTunes/Google Play?

It has been taken via Paypal.

I see, thanks for the update, dragon user 2.

In this case, I would definitely suggest reaching out to our support team.

To do this, open a private browsing window on your browser and go to this page.

In the "I want to look up information related to:" section, choose "other" and then add an email address you have access to and fill out the form.

Once you submit it and have the ticket number, send it to us as well, so we can look it up in our system.

Cheers!

Hi there,

I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan. This realization came to me suddenly this year, and upon further investigation, I discovered it also occurred last year.

I've been attempting to reach out for assistance, but each time I'm met with automated responses or chats that are eventually terminated. I'm eager to cancel my Dropbox subscription and would appreciate any help you can provide.

Thank you.

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shaurav wrote:

I've noticed that Dropbox has been charging me $119.88 annually, despite being on the Basic plan.

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You either have a second account, or you've been the victim of credit card fraud. Use the credit card charge lookup tool to identify the account that you're being billed for. If you recognize it, sign in and cancel the subscription. If you don't recognize it, contact Support.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues