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DSSlagle's avatar
DSSlagle
New member | Level 2
2 years ago

Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    DSSlagle wrote:
    I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox.

    Did you start your trial through the mobile app/app store, or did you start it through the Dropbox website?

      • DSSlagle's avatar
        DSSlagle
        New member | Level 2
        I accidentally accepted your answer when I didn’t mean to.
  • Markwtt266k's avatar
    Markwtt266k
    New member | Level 2
    I am frankly disgusted at your free/ trial Trap!!
    I wanted to take a look at your service so foolishly signed up only to discover the app install has hooks into my Google and Apple accounts for charging at the end of the trial. This is not made clear on signup (only in small print)
    To make matters worse I am now tearing my hair out trying to cancel the trial but can find no way of doing so - your cancellation instructions bear no relation to what I am seeing on the iPhone app. Shame on you - this is really poor and leaves a bad taste…

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