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Creative Team AYI's avatar
Creative Team AYI
New member | Level 2
3 years ago
Solved

Do Files Get Deleted When You Unsubscribe from the Family Plan

Hi, I keep encountering an error every time I try to send a support ticket via the Dropbox website. We're currently part of the family plan but I would like to remove myself from the family pla...
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  • Walter's avatar
    Walter
    3 years ago

    Hi there Creative Team AYI, thanks for using Dropbox and welcome to the Community!

     

    Your files won't be deleted when you downgrade your account and you'll need to first leave the Family plan before you upgrade your account to any plan you'd like. 

     

    I hope this clears things up!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Creative Team AYI, thanks for using Dropbox and welcome to the Community!

 

Your files won't be deleted when you downgrade your account and you'll need to first leave the Family plan before you upgrade your account to any plan you'd like. 

 

I hope this clears things up!

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