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How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?
I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.
It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work.
I want to keep my subscription but want to take advantage of this offer I'm entitled to.
Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan.
I've been paying for Adobe for 30 years and Dropbox for 15 years.
Many thanks!
Thanks for posting your question to our Community, Measle.
Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.
It works for existing users, just not the ones that have already purchased their plan.
Let me know if you have any questions.
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Hi DBX_Pedro,
I hope you share them with all of us who are having the same problem.
I have adobe subscription, and they have an offer to get dropbox at 50% off. I've decided to take advantage of this offer.
After I click "Redeem Offer", I get an error — "The cash code can’t be applied, please contact sales for more information.".
And I contacted support, explained the situation to them and they just ended the chat with me and turned off the ability to send messages them!
"In this case I will need to redirect you to submit a Help Request to our Support team. Apologies this wasn't something I was able to assist with further as we're mainly here to guide on our Plan offerings, but our dedicated Support team specialize in troubleshooting and will get this sorted for you as soon as possible. You can contact them here: dropbox.com/support Thanks and take care!"
Ok, I go to dropbox.com/support, and what do I see?
It's a joke? Are you kidding me? I want to give you my money and become a customer, but you're mocking and laughing at me.
I am trying to use my clean account without subscription, I am trying to open offer link to a new clean browser (install firefox) without account. I try to open offer link to incognito in my Safari browser. With all these ways I got error "The cash code can't be applied, please contact sales for more information.
Here offer link from Adobe — https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&Hi, I reported the issue here previously.
To finish my work, I purchased Dropbox Plus yesterday at no discount.
If the discount returns, it will hopefully apply to past purchases too...- DBX_Pedro
Community Manager
Hi everyone,
Just so you know, our team is looking into it.
We’ll let you know as soon as we have any updates.
Thanks for being patient with us.
Don't worry. I spent 3 days talking to both Dropbox and Adobe support and neither could help me. I went through every department possible. The last agent, from Adobe, told me that this was not a discount that they give, that they could only offer Acrobat instead.
I followed all the steps. I unsubscribed from my current dropbox plan, waited for it to expire, and there was no change, the same error appears "The cash code can’t be applied, please contact sales for more information."
My recommendation is that you save yourself the time and frustration, and continue paying Dropbox at full price, or find another cloud storage provider. I don't understand how a company is not able to offer what it advertises on its own official website. Shameful.
yes, it's messed up. I'm glad I made this post as it's clearly an issue many have had and I'm sure hundreds more who haven't progressed to commenting here.
Hopefully Adobe and Dropbox will work this out so as to retain loyal customers. There are so many other file sharing / storage providers out there. Adobe are offering a deal with WeShare and they have the T&Cs clearly on their site. So to me this seems like it's a Dropbox issue.
