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Forum Discussion
how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.
the chatbot is useless, hating talking to stupid programme.
shall i terminate my credit card first then argue?
30 Replies
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i replied, and provide my bankdetails show the direct debit from my account, no more further feedback. i had cancel my credit card
actually my problem not soved, and closed without any notice.
and no dropbox staff helped, only someone, i am not sure real person or robot asked me same question again.
- Walter
Dropbox Community Moderator
Hey SengaGlacier, sorry to hear you're still having issues with this.
I was able to locate your ticket on our system and I saw that you haven't replied back to the agent handling your request and the ticket is closed now.
Would you like me to open a new one for you?
Keep in mind that in order to move forward with your request you'll need to respond to your ticket by email. I need a refund. My card was charged for a yearly subscription of $199.00. How do I get this refunded?
- Mark
Super User II
Refunds are only given where legally required.
All info about what to do and if you can get one is at https://help.dropbox.com/accounts-billing/payments-billing/refund
- I dont want my money back for the annual subscription
- I want my money back that you charged my card ending in 8679
I pressed OK because I got a message about "Extended service for recording changes", but I canceled it right away because it was automatically paid. However, I am inquiring because the payment cannot be canceled.
I didn't want to use this service, I just pressed OK, but the payment was made without any further confirmation message. I would like to request a refund.
I want to keep my Plus plan in use and only refund the 'Record file changes for a year' service paid today
- Mark
You need to send a message to ask for support and if it is possible for a refund - they are only given where legally required (as you clicked OK you accepted the payment and those terms): https://help.dropbox.com/accounts-billing/payments-billing/refund
- I am trying to turn off automated billing and renewal for my personal DropBox account, and also cancel this recent renewal and receive a refund.I have followed all of the DropBox help sites and reviewed the Community comments, and I am still not able to do this.Can someone from DropBox support please contact me to address this?Thank you
