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Forum Discussion
how to get a refund and speak to a real person
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.
the chatbot is useless, hating talking to stupid programme.
shall i terminate my credit card first then argue?
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Part of the issue may be I have an old email linked to my Dropbox account. I do need assistance in canceling this, since as someone who posted previously, I am in a cycle and keep getting routed from one Dropbox link to another, without resolution of this issue. I would appreciate DropBox support assistance. Thank you.
Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you.
I need to be refunded. Cancelled the subscription in September 2022 at the end of my annual subscription . The account was also downgraded yet I am still be debited. None of the self-help options help.
Afternoon Megan
Have responded to the email.
Regards
Ntswaki
- I’ve been trying to get hold of someone to try get a refund for an account I don’t use. Despite sending lots lots of contact forms I never get a reply. There seems to be no other way of contacting them. Is there an email address or phone number?
- Hannah
Dropbox Community Moderator
Hey Lk2678, thanks for taking the time to post here today.
The support options available to you, should appear on this page.
You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window.
Let me know if you have any trouble with that, though, and we will send you an email from our end.
Cheers!
- Rich
Super User II
Lk2678 wrote:
Is there an email address or phone number?No.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
