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marionyeoh's avatar
marionyeoh
Explorer | Level 4
5 years ago
Solved

HP & Dropbox 100GB Upgrade Promotion

Hi, I have 2 issues I am hoping to solve.

 

1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks.

 

2. I absent-mindedly used my work email account to activate this free 25GB upgrade. Under my work email account, there are already many work files which are shared with other team members. I should have activated my personal email since I don't need the space for work files anyway. If I were to change the email address from my work email address to my personal email address for that account, will my work files be affected? Please advise, thanks!

Plans
Promotions
Storage space
  • Walter's avatar
    Walter
    5 years ago
    No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

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  • Cafahag's avatar
    Cafahag
    New member | Level 2
    5 years ago

    Hi Walter

     

    Sure No problem 

     

    Regards

  • terrimai's avatar
    terrimai
    Explorer | Level 4
    4 years ago

    Hi

     

    I am having the same problem and am just setting up my new laptop but need to sort my dropbox as it says I'm at 2gb i am sitting now deleting everything when I should have the 100gb. I need to move some pictures from my phone to the laptop and deleting is going to take ages when I should have the 100gb.

     

    There is no email to contact you guys apart from your help page. Please email me asap. It really is not on

  • dnsSWE's avatar
    dnsSWE
    Explorer | Level 3
    4 years ago

    I have the same problem. Trying to link it to my Google account but it doesnt work in the end however. No additional information given why I cant have this 100 gb for a year that my computer tells me (pre-installed app from Dropbox).

     

    Please help!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey dnsSWE - sorry to hear you're having issues with this.

     

    Can you please clarify if you're using a brand new Dropbox account or an existing one?

     

    If it's the latter, have you by any chance redeemed a similar offer in the past with the same Dropbox account?

  • lacking_in_space's avatar
    lacking_in_space
    Explorer | Level 3
    3 years ago

    Hi there, I am experiencing a similar problem on my HP laptop. I just clicked on the promotion for 100GB for free (for one year), created an account and logged in, and now it says I have only 2GB of space and there's no sign of the promotion any more 😬

    Would you be able to help, please?

    Thanks!

  • lacking_in_space's avatar
    lacking_in_space
    Explorer | Level 3
    3 years ago

    Hi there, I am experiencing a similar problem on my HP laptop. I just clicked on the promotion for 100GB for free (for one year), created an account and logged in, and now it says I have only 2GB of space and there's no sign of the promotion any more 😬

    Would you be able to help, please?

    Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi lacking_in_space, happy Monday! 

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Let me know!

  • lacking_in_space's avatar
    lacking_in_space
    Explorer | Level 3
    3 years ago

    Hi Megan,

    That would be great, thank you! Can you see an email address for me on the system?

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