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Forum Discussion
I have an unauthorized charge linked to an account I don't know.
does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Mark
Super User II
Super User IIPhone support is only for paying business customers (note - not on a trial) and there is no email support. All support is via www.dropbox.com/support or here.
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it. i enter my bank transaction id on dropbox to look up the payments and it is under a user with email [email removed as per Community Guidelines]. i have no idea who this person is nor have i ever heard of this website until i had a charge for it. so in order to report this i have to pay?
- Megan
Dropbox Community Moderator
Hi mjk3, & T1509, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Thanks, I’ve just done this. It was really confusing to use to be honest.
My ticket is 23700731 Hi, Megan, I have the same issue. I have three transaction ID that has an email address not belonging to me: removed I am paying someone
else account for three months. Please help.
- Rich
mjk3 wrote:
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it.
Have you reported this to your bank? That's your first step. Dropbox can't charge your card if they don't have your billing information. If you didn't give it to them, someone else has and you need to contact your bank.
- No, I just assume Dropbox would be able to sort it as they charged it…. They’ve just told me they won’t refund the charge and have provided me with a random persons email address and told me they’ll cancel “my subscription”. I’ll have to contact my bank, so frustrating though 😞
- Mark
T1509 wrote:
No, I just assume Dropbox would be able to sort it as they charged it…. They’ve just told me they won’t refund the charge and have provided me with a random persons email address and told me they’ll cancel “my subscription”. I’ll have to contact my bank, so frustrating though 😞Thats the right thing to do though. Your card has been compromised. If they are successful here they will do the same elsewhere. Its irresponsible to not talk to your bank about it. Your identify and spending are at risk if not.
mjk3 T1509 This is a scam!! Report to your bank right away, Drop Box is committing fraud. Drop Box purposefully has no recourse set up, no email, no phone number, for customers in this situation, so they could do just this- Pull small amounts of money from lots of people all over by sneaking into 3rd party apps illegally, and then, whilst this creates a delay, even if/when they get caught, they still, I bet, will end up stealing alot from the public. Anyone, really. This is a shame. Look how many people this has happened to & all you do is get run around in circles on this forum. Anyone who has had this happen to them should report this publically.
