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Forum Discussion

mjk3's avatar
mjk3
New member | Level 2
2 years ago

I have an unauthorized charge linked to an account I don't know.

does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
billing
cancellations
downgrade
Payments
Plans
lmich12's avatar
lmich12
Explorer | Level 3
2 years ago

I am billed monthly however I can confirm the only account I am aware of is a free basic account.  The second account in the household was canceled yet the monthly charge still comes around and I have NO idea if a second forgotten account exists.  How do I stop the charge for a subscription we do not use?  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey lmich12, thanks for reaching out about this.

     

    If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.

     

    Let me know if you have any trouble finding that!

    • lmich12's avatar
      lmich12
      Explorer | Level 3
      2 years ago

      Hi Megan, the charge only says "Google*Dropbox followed by a phone number CA.  When I call the phone number it is an endless cycle of a phone tree to nowhere.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you're using a Basic account there's no phone Support available on our end at least lmich12. 

         

        Did you have any luck with the tool I provided earlier?

         

        In any case, you can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

        Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

         

        Let me know more! 

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