I paid for a subscription, but my Dropbox account hasn't been upgraded

Same problem here. I purchased Plus for my brand new Dropbox Account and the storage has not been refelected, neither did i get acces to other support then this community. I feel deeply scammed. I purchased directy via the website and did not see any error message what so ever.

Hi there, JonasZ let's jump right into this!

Can you try using our self-served look up tool to identify the email address associated with the charge for your upgrade?

It sounds like you might have created a new account, that's why I'm suggesting this route. 

Also, what do you see when visiting your plan page online?

Keep me posted, and we'll take it from there!

Certainly, not a second Account.... You can see on this screenshot that I have plus, but it still tells me my storage is 2GB....

I dont have an transaction number on my card transaction Just this notice "Dropbox, checkdb.tt/cchelp"  That's All.

This Screenshot shows the same. Logged in with my Account showing Plus on the one screen and basic on the profile icon... Thats the screen that i get when i click on upgrade btw. The Red Notice says i already have plus...

Btw The notice that I used 2,1gb of 2gb storage just below the noice that I already paid for 2TB is just one of the best jokes I have seen this year so far :D I really hope this can be fixed soon.

Interesting, thanks for letting me know JonasZ!

We might need to escalate your case to our advanced team, in order for them to rectify this. Can I reach out internally in order for this to happen?

Sure! That would be great! 

Thanks for the cooperation JonasZ - I've just followed up via email, so please take a look at your inbox and we'll take it from there.