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Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access
Does anyone know how to update account details with your date of birth
the link to the article gives not details how to update your date of birth
Hi andy, Due to recent regulations, you’ll be required to enter your date of birth starting September 1, 2021 to continue using Dropbox Family.
please can anyone help?
thank you
- Hi all, sorry for jumping in.
I wanted to share the good news that the issue has been resolved.
Our team has been working hard on the matter, and everything should be back to normal now.
You can all enter your DOB, by following the link in the email that was sent.
Thank you for your feedback and reports.
Apologies for any frustration caused.
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So far the ONLY results I've had from DropBox or the Community are:
1) on the upside confirmation that I am not stupid but that everybody else has the same problem2) on the downside umpteen emails confirming that everybody else has the same problem
3) a collection of DropBox badges
Twitter direct message reply -helpful ?
Hey there, we appreciate you reaching out.
The agent you were in contact with has replied to you via email with a follow-up.
Our team is aware of the issue, and is working on a resolution.
You will be informed via email when there is an update, and we will also let you know from here.
Thanks!
from Dropbox email
Thank you for chatting in to Dropbox Support today! This email includes a ticket number for your reference.
You reached out as you encountered an issue entering your date of birth after the recent UK legislation update.
No worries, our engineers are aware of the issue, and working on a fix as we speak. I'll keep you posted with updates.
Let me know if I can be of any further assistance, or chat back in for live support! Stay safe!drop box is asking me to fill in my birthday as a legal requirement for using drop box family
where do I fill that in? !!!!!! email says sign in but then i just get my dropbox no idea where to fit that info into drop box as I ve looked all over settings but cant see it
The live chat you contact is not actually Dropbox but a generic company that deals with hundreds of other companies. All they can do is pass your information on. As there are 100s of thousands of people this is affecting then I cannot see any of us retaining our files. If they are unable to keep my information safe then how safe is their file system. Am going to leave dropbox if they don't sort this out soon. I have had to purchase a exterior hard drive so I can now attempt to download 1000s of files to ensure they are safe.
That Help "Center" article is completely useless - all it does is threaten us that we will be downgraded if we are not old enough. And as we cannot enter our age, you cannot know that we are old enough
See this other thread, on which hundreds of others are having the same problem.
I'm only here for the badges now
I've had two tickets opened so far.
I have same problem as everyone else, how on earth the comms emails were approved is beyond me. Like they want to lose loyal customers.
The link sent to me this morning (which did nothing useful at the time) now allows me to set my date of birth. I suggest that you try again to see what happens.
