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Forum Discussion
Need help with two accounts under the same email (?)
I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page. Paid. Tried to login, was prompted to change my password. I did. Don't remember the old password. But I am now prompted to upgrade my old account and can't login to the new account. So I think I must have 2 accounts under the same email address. Anyway, at this point, I just need to be able to login to both accounts and cancel the plan before 7 days come up. Is there a way to speak to a human to verify what's actually going on in my situation?
- Mark
Super User II
Hi frustrated23
It isnt possible to have 2 accounts under one email. UNLESS you use google and have an account (for example) under @gmail.com and @googlemail.com or have put punctuation before the @ on one account and not on the other.
Have a search through emails for emails from no-reply@dropbox.com to see what other address you upgraded - and if it was on a mobile device it is possibly your iCloud/Play store account email.
