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frustrated23's avatar
frustrated23
New member | Level 2
4 years ago
Solved

Need help with two accounts under the same email address

I think this is what's going on....I wanted to upgrade my old account-it was full...looked at plans in a new browser page.  Paid.  Tried to login, was prompted to change my password.  I did.  Don't r...
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  • Mark's avatar
    Mark
    4 years ago

    Hi frustrated23 

    It isnt possible to have 2 accounts under one email. UNLESS you use google and have an account (for example) under @gmail.com and @googlemail.com or have put punctuation before the @ on one account and not on the other. 

     

    Have a search through emails for emails from no-reply@dropbox.com to see what other address you upgraded - and if it was on a mobile device it is possibly your iCloud/Play store account email. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi frustrated23 

It isnt possible to have 2 accounts under one email. UNLESS you use google and have an account (for example) under @gmail.com and @googlemail.com or have put punctuation before the @ on one account and not on the other. 

 

Have a search through emails for emails from no-reply@dropbox.com to see what other address you upgraded - and if it was on a mobile device it is possibly your iCloud/Play store account email. 

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