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MikSchreuder18's avatar
MikSchreuder18
Explorer | Level 3
2 years ago
Solved

Payed for the subscription, didnt get the upgrade

Hi there,

 

An hour ago i've purchased the Dropbox Plus subscription.

119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.

It still says that I have no storage and need to upgrade,

But I just did that and payed for it.

I have not recieved an email. And I have not received an invoice about my payment,

eventho I did pay 119,88 euro's for Dropbox Plus for a whole year.

 

What do I do now? Can I get my money back? 

 

Greetings,

 

Mik Schreuder

billing
Dropbox Plus
Payments
Plans
upgrades

31 Replies

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  • MikSchreuder18's avatar
    MikSchreuder18
    Explorer | Level 3
    2 years ago

    Ive upgraded on the app on my phone. Ive paid with IDEAL, it send me to my bankaccount and I paid. the bic code is adybnl2a

    ive googled and it says it's the adyen bank, which has very bad reviews.. 

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, MikSchreuder18, can we actually send you an email, so we can investigate this further?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Great, thanks MikSchreuder18!

     

    I just emailed you, so I'll see you there.

  • NadT's avatar
    NadT
    Explorer | Level 3
    2 years ago
    Hi Hannah,

    I have the same problem, Storage should be 3 TB since 26 August.
    Can you please help? I do not want to loose photos which have already been uploaded.

    Kind regards,
    Nadine
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NadT, how are you today?

     

    Is it possible that you upgraded a different account than the one you're looking at?

     

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

     

    If you upgraded through us, you can try using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge.

     

    Keep me posted! 

  • NadT's avatar
    NadT
    Explorer | Level 3
    2 years ago
    Hi Megan,

    Thank you for the swift response!
    I upgraded using the Dropbox App. I use Google pay to make the monthly payments automatically.

    Thank you for your help!

    Kind regards,

    Nadine
  • NadT's avatar
    NadT
    Explorer | Level 3
    2 years ago
    P.s. I am certain I upgraded this account because I can see it in my Dropbox app it is telling me I have 3 TB storage for the Abo but in the Overview and Emails it is reminding me to upgrade because it seems to be only 2 TB.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NadT, sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement? 

     

    Does your transaction appear to be complete or is it in pending state still?

  • NadT's avatar
    NadT
    Explorer | Level 3
    2 years ago
    Hi Nancy,

    It shows as "Dropbox payment" on my PayPal account, can you check if you received the payment (26 August)?

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