Urgent, cant update my billing information

It is sorted because I selected Upgrade and entered the new credit card information.  It's all good.

I am just updating my credit card details as it runs out on the 22/11/2022

I have tried different browsers

Nothing is working

Sorry to hear this persists for you Peter1944 

Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what plan are you on at the moment?

Sorry Walter

How do I do that ?

Get a screen shot??????

I have a snip image but cannot attach it

Can you give me an email address and I can send it to you

I don't know what my plan is

You should be able to attach a screenshot through the camera icon in your reply's box, Peter.

As for your current plan, you can find out by navigating to your plan tab. 

Hi Walter

I am 78 so not all that clever with IT issues

Please bear with me

It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021

I am quite happy to pay the Upgrade $184.67 if that will help

It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. 

Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at some point in September or prior to that? 

Thank you Walter for your replies

I cannot remember getting any requests for renewal

There was some confusion of which  email had Drop box accounts

( again I am old and IT stuff scares me)

The email accounts I now use to log in is 

The other emails were

Should I try to upgrade using my outlook.com email

Thanks again for helping me

[Moderator Note: Personal information removed per the Community's Guidelines]

Do you have a Dropbox account associated with each of those emails addresses, Peter?

If so, have you tried logging into all of them to see if your upgraded account is a different one from the one you're using at the moment?