Endless loop when trying to use & connect both my personal & work account.

One is my business use account, but it is a free account, not a paid plan (I'll use "business use" as the description to make that more clear).  I am not trying to link them.  I just to be able to toggle between them, as I could for years after Dropbox specifically encouraged all users to set up personal use account in addition to business use accounts.  Then years after many of us did that they seem to have eliminated that ability, which immediately unsync'd my personal account, and that's problematic to not have the files sync for the past couple years. It eliminates the benefit of a cloud file server entirely to me.

Hi from me too, 2TXBoyz. When Rich says “link”, he also means to pair them basically so that they’re both synced at the same time on your computer and you shouldn’t need to log out of one to access the other.

Can you provide more details on what happens exactly if you try to pair your Business and personal accounts? I’d like to see if I can help you more.

Nancy, when I try to link them, it says only a team account can be paired.  If I use the app and try to link an account, it won't even let me log in for my personal account, it says login to a team account as the error message.

Hey 2TXBoyz! 

You mentioned "One is my business use account, but it is a free account, not a paid plan" so is it safe to assume we're talking about a Basic plan? 

If so, would you mind clarifying the exact subscription that you're using on your paid account? 

By "free account" I mean neither of them is a paid account.  I believe they are, therefore, both "basic" plans.

Thanks for clarifying, 2TXBoyz.

Indeed, only a Dropbox Business and an individual plan can be paired and thus accessed from the same device at the same time.

I will, however, pass your feedback about this to our team.

Thanks for sharing your thoughts and if you have any more questions, let us know.

Again, when Dropbox (not me!) years ago sent out emails to all users encouraging them to create personal accounts to pair with their business accounts, that worked fine for a long time with basic accounts, and toggling between them and having them both constantly sync was no issue. A couple years ago that was inexplicably abandoned and all those that did what Dropbox suggested in creating that second, personal account, got left high and dry, unsync'd, which is one of the two primary reasons (that's a bad service issue) we went with a different shared cloud system for our organization (the other was a security problem as many banks we deal with have Dropbox locked out because of the historically weak security compared to the other options out there). 

It would be nice to see Dropbox reverse the poor service problem and not leave account holders abandoned, even if they are free accounts, especially as Dropbox was the one that encouraged people to create those accounts to begin with.  I hoped there was a solution I had just missed all this time, but apparently not.

i am having a similar issue. I have a family account and on one computer that uses the plan is not letting me log into the app. i can work in the website, but cannot save locally via the app. the app wont let me log in and it creates a loop where it asks me to sign in on the web and it says im signed in successfully and then takes me back to the app where it says i need to sing in and then it does this over and over again. i tried the terminal commands, and it didnt work for me. i tried changing my password and deleting the devices on my account and starting fresh. its working for everyone else on my account, except for me? can someone help me please?

Hey cpare - sorry to hear about this.

Can you clarify the affected device's exact OS version for us please?

Also, are you running any antivirus, firewall or VPN/proxy settings on the computer?

Any additional information or screenshots are more than welcome!

thanks for responding walter. i turned off the antivirus protection, but i may be running firewall protection. the OS is windows 10 home