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jxrgen's avatar
jxrgen
Helpful | Level 6
3 years ago

How to deactivate smart sync

Hi, is there any way to completly deactivate the smart sync "feature"?

 

Since that was introduced the dropbox service became really messy. I use selective sync a lot, now I have always I add new files activate for all new files to have them offline available. As I don't want to use smart sync at all and always have my files offline available I just want to deactivate that function completely but it seems that there is no setting in the settings.

 

(And what is this annoying "Labels" thing, is it even a problem to get a forum running without annoying ppl with useless features?)

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jxrgen, did the content switch to offline after this?

     

    You also mentioned changing the system extension, in the online mask. Could you walk me through the steps you took, in order to achieve that, please? 

  • jxrgen's avatar
    jxrgen
    Helpful | Level 6
    3 years ago

    I disabled the system extension like Hannah suggested with this manual: Dropbox system extension.

    However, as this system extension is not necessarry for current macOS systems anyway I doubt that this will deactivate the smart sync on my Mac.

     

    And yes, if I right click and "make offline" it downloads the content. Just like I said, nothing changed.

  • kyle88204's avatar
    kyle88204
    Helpful | Level 5
    3 years ago

    I just realized when I add a new file shortly after the cloud icon beside the file name disappears and the file seems to be available in offline mode.  If this continues then my problem seems to be solved. I just had to choose make available offline the current files I have in dropbox for those to be available.   Hopefully they don't touch this again.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Keep an eye on this, and let us know if you come across any problems in the future kyle88204! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jxrgen, the way the Dropbox for macOS app works, new files will indeed sync as online-only.

     

    As a workaround, you can make your entire Dropbox folder available offline.

  • jxrgen's avatar
    jxrgen
    Helpful | Level 6
    3 years ago

    that does not work because everytime i add a new folder it is set to only online by default ... that is acutally the essence of the problem

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