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I'm trying to retrieve access to my account, and support isn't helping.
For almost a month now I am trying to retrieve one of our accounts which was hacked and dont have access any longer . I have been contacted By LEX from support and I have replied to the emails multipul times with NO responce.
IS ANYONE OUTTHERE WHO CAN COMMUNICATE AFFECTIVLY IN DROPBOX SUPPORT PLEASE?
- Hi HCAhydrographics, I’m sorry to hear about the situation.
If you wish, l could open a ticket for you and contact you directly at the email address that’s linked to your Community profile.
This way, we can look into this together and see what we can do.
Let me know if that’s OK with you.
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- Megan
Dropbox Community Moderator
Hi ninajack831, let's look into this!
Did you have the time to check your deleted files page, or events page?
If you haven't, can you check and keep me posted on the results you find?
Thanks!
Hi Meghan
Thanks for replying! Of course I did those two items, since its the only suggestion on the posted articles. The results I found were that the file is not in deleted files, nor recent events. Another solution would be greatly appreciated. We would love it you could look into this deeper.
thank you
Hi Megan, I have exact the same problem, yesterday afternoon my account was hacked and stolen as well as my yahoo account which is the mail I have to contact me from Dropbox, so I can´t access. Could you please help me?
Hi,
Yesterday afternoon, I had an attack from hackers, they stole my yahoo account [personal information removed] and many others accounts related to yahoo between them Dropbox. The password was changed so can´t access to my dropbox account [personal information removed].
Please help to recover my account, I have a lot of information there.
[personal information removed per the Community's Guidelines]
- Rich
Super User II
jcastorgah wrote:
Yesterday afternoon, I had an attack from hackers ... Please help to recover my account, I have a lot of information there.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- The support have two times closed my ticket I have provided them with everything I have including structure of the folders and they have failed to retrive my account this is a poor outcome to say the list
Thanks for your help but Dropbox Suppot did not help me at all.
Hopefully someone from Dropbox can do something for me.
- Rich
jcastorgah wrote:
Thanks for your help but Dropbox Suppot did not help me at all.
Hopefully someone from Dropbox can do something for me.
Were you able to open a ticket by following the steps I posted above? If so, reply with your ticket number and a Dropboxer may be able to look into it, but Support really is the only group that would be able to do anything about this as only they will have access to your account.
My account has been hacked. Changed my email and password. I have a premium subscription, but cant get a hold of any support. Need this resolved ASPA. Lots of sensitive info in my dropbox
- MeganHey scottl, welcome to our Community! Let's get right into this.
You'll need to contact Dropbox Support directly while you're not signed in to a Dropbox account. It's best to use an Incognito or Private Browsing session to make sure you're not signed in.
Once you do so, can you let me know the ticket number so I can locate it in our system?
Thank you a lot!
