Cannot log into Dropbox account

Hi ,

I am having the same issue. 

When I try logging into dropbox I get message as  below. It was working fine 10 days back I never had an issue. All sudden now I am getting below error message.

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

I do not have backup code; Dropbox is not linked to any device. I do not have backup phone number. Please help! my ticket #19908374  Larry was looking into this issue none the of steps is given works for me . Please help!

Suneetha

Hi LRoche, I’m sorry to hear about this. 

In order for our support agent to keep looking into your case, I’d strongly suggest replying back to them in the same email thread. 

Since they have more account visibility than we do on the forum, they’ll be able to further help.

We've also left them an internal note, so that they know you've reached out to us here.

Thanks

Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.

I tried to log into my account , but cannot log in, there is an error message as below : 

Two-step verification text message couldn't be sent. a href="/help/364">Help</a>

I dont have backup code, but I'm still using my phone, but the problem is they do not send message to my phone.

Hi stefansant, thanks for bringing this to our attention.

It looks like it's redirecting you to this page on our site. Do you still have two-step verification enabled on your device?

Is the phone number on your account up-to-date, if you recently changed it?

This will help me to assist further!

i never change my phone number ,

when login always appears this notification

Hi stefansant, you mentioned that you have already reached out to our support.

Could you send me the ticket number, so that I can locate it on our system? 

Ticket #21073669

Hi stefansant, I’m sorry to hear you’re still having this issue. 

I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this. 

If you check your current ticket, do you see an option to open a new one perhaps as a follow-up?

i have created a new ticket but no reply

Ticket #21115623