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Forum Discussion
Error 500 when trying to delete account
Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
60 Replies
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- I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didnât really help. I have a Dropbox basic account & have deleted all pics vids etc. - Nancy
Dropbox Community Moderator
Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?
- Yes please
- Email updated
- Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.
- Jay
Hi Nc22538, I've sent you an email, please could you reply to it as soon as possible.
Longwayround, would it be possible to send you an email in order to investigate this in more detail?
- Hi Jay yes please. Let me know how we can do that without me having to post my email here?
- Nancy
Hi again, Longwayround. Please check this email address, and reply back to my message. We'll take it from there.
- Hi Nancy that link doesnât work - it sends me to my private account.
This is the link you just sent me: https://www.dropbox.com/account/general - Nancy
Hey Longwayround! This page shows the email address of the Dropbox account to which youâre currently signed in, and which is linked to your Community profile here. As a result, we can only log a ticket with this email address.
If youâre having an issue with a different Dropbox account, we can look into this later via ticket.
Can you see my email if you check the inbox of this email address?
