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Forum Discussion
Error 500 when trying to delete account
Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
78 Replies
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- Nancy
Dropbox Community Moderator
Hi again, Longwayround. Please check this email address, and reply back to my message. We'll take it from there.
- Hi Jay yes please. Let me know how we can do that without me having to post my email here?
- Jay
Hi Nc22538, I've sent you an email, please could you reply to it as soon as possible.
Longwayround, would it be possible to send you an email in order to investigate this in more detail?
- Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.
- Email updated
- Yes please
- Nancy
Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?
- I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc. - Can I get an update? Or can you just manually remove the account
