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chelseabsterling's avatar
chelseabsterling
New member | Level 2
3 years ago

not receiving the 6 digit verification code

I tried to add dropbox to my new laptop. I downloaded the app, logged in, and the app said a 6 digit verification code will be sent to my email. I still haven't gotten that email. I clicked send again. I checked spam/trash folders. I added no-reply@dropbox.com to my contact list. I don't know what to do from there.

account access
desktop
security

1 Reply

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for posting this here, chelseabsterling!

     

    Can you please check your email address, and let me know when was the last time you received an email from Dropbox there? 

     

    Is your email address personal, or corporate? 

     

    Give me a nudge when you've got more info.

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