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nikolagpetrovv's avatar
nikolagpetrovv
Explorer | Level 3
2 years ago

Was my account deleted due to inactivity?

I had a gmail Dropbox account before many years and this year when I tried to login with my gmail Dropbox sent me an email "Welcome to Dropbox...". Does that mean that this account has been deleted due to inactivity and when I signed in it reactivated the account ?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    @nikolagpetrovv wrote:

    Does that mean that this account has been deleted due to inactivity and when I signed in it reactivated the account ?


    Most likely, yes. If you hadn't signed in to the account within the last 12 months, it would have been deleted due to inactivity. When you try to sign in to an account that was deleted, the account is re-opened as a new, empty account.

  • Melih 's avatar
    Melih
    New member | Level 2

    Hello,
    I have used dropbox for several years (my dropbox mail address was:[removed])
    The problem is that I cannot access my account today.
    Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.I need my past data for my special work and its urgency.
    I want to restore my data and original account.
    Thank you.

     

    This e mail send me from dropbox on 16.05.2017 

     

     

    Hi Melih,

    Welcome back to Dropbox! We're emailing to let you know that your account under [removed] is safe and marked as active.

    Need a refresher on using Dropbox? Read about new features on our blog, or visit our help center for comprehensive guides to using Dropbox on your computer, phone, and other devices.

    Happy syncing!
    - The Dropbox Team

     

    [email address removed per the Dropbox Community Guidelines]

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Melih, thanks for reaching out to us.

       

      If your account was deleted due to inactivity and then you also created a new account using that same email address, I'm afraid the original account cannot be recovered.

       

      Sorry I couldn't be of more help on this matter.

      • Melih 's avatar
        Melih
        New member | Level 2

        actually old account  was different e mail then  ı created a new account different email address not the oldest one .maybe this situation is changed my possibility?

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