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When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)
You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.
Hey @AFF, sorry to hear about this.
Have you tried clearing the Dropbox app's cache, to see if that helps?
If not, you can also uninstall and reinstall the app, if you haven't already.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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This doesn’t help but thanks anyway
How do you clear the cache?
I found the cache clear option, this did not solve any problems
Hey @AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Using the latest db version, 368.2.2, iOS 17.4
inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too
Hi @AFF, just wondering if using a different network/cellular data makes any difference.
You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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