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My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted, even though it hasn't been inactive for more than a year.

nitinsirsat
Explorer | Level 3

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.

12 Replies 12

Jay
Dropbox Staff

Hi @nitinsirsat, thanks for bringing this to our attention.

 

If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

 

Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

 

I'm sorry I can't be more helpful on this matter.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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nitinsirsat
Explorer | Level 3

But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?

Megan
Dropbox Staff

Hey @nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nitinsirsat
Explorer | Level 3

Hello,

Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.

 

Dropbox.png

Megan
Dropbox Staff

Hey @nitinsirsat, thanks for the info! 

 

Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nitinsirsat
Explorer | Level 3

Thank for your response.

I am checked all folders no any email received.

Megan
Dropbox Staff

In that case, can I send you an email in order for us to have a closer look into this @nitinsirsat


Megan
Community Moderator @ Dropbox
dropbox.com/support


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nitinsirsat
Explorer | Level 3

Sure

Mark
Super User II

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.


 


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    Mark Super User II
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