Email to Dropbox failed

[mikerain99]

I got an xxx@addtodropbox.com address. If any email is sent to that address, Dropbox saves its attachments to the Email Attachments folder in my Dropbox account. It works fine, except in one situation.

In my Fastmail email account, I created a rule that automatically forwards certain emails to that addtodropbox address. I confirmed with Fastmail that the emails are being forwarded. Yet the attachments aren't being saved to my Dropbox account.  Dropbox must have blocked the emails or didn't see the attachments.

It works if I manually forward the emails, but not if they're forwarded with the rule.  Anyone know why that's happening?

[Megan]

Hi @mikerain99, welcome to our Community! 

You mentioned that when you manually forward the emails it works without an issue. Therefore, I believe there is something in the forwarding method you use, which is preventing the service from working as it should. 

It could be related to the method you're using, or perhaps it detects something in the rule that you created. In any case, since it seems that everything works when you manually forward the emails, it would be outside our scope of support. 

I hope this clarifies. 

[mikerain99]

When my forwarded emails arrived at @addtodropbox.com, Dropbox must have either blocked the emails or didn't see the attachments.  Is there any way to find out what happened?  Perhaps by checking the addtodropbox.com server logs?

[Mark]

When they are being forwarded are they coming direct from your email (i.e. in the From: name) and including the Dropbox email in the To: line?

I've found that unless the emails are direct To: Dropbox they fail (i.e. CC and BCC)

[mikerain99]

The email is TO [myspecialaddress]@addtodropbox.com.  I believe the email is FROM the original sender of the email, which in this case is [Removed as per Community Guidelines]

[Jay]

Hi @mikerain99, when the emails are forwarded, are the files in an attachment, or are they visible in the body of the email?

[mikerain99]

The files are in an attachment.

[mikerain99]

When emails are sent to [myaddress]@addtodropbox.com, the attachments are saved to folder Email Attachments. But sometimes they're instead saved to folders called Email Attachments (1), (2), (3), etc.  This is a problem because I have an automated process on my computer that looks for files in Email Attachments, and the files aren't there.

Does anyone know why this happens?

[Walter]

Hey @mikerain99, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally? 

Let us know and we'll use the email address that's linked to your profile, here on our Community. 

[mikerain99]

Walter, yes thanks, please do.