Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello
I’ve got a new job and the payment date has changed. How do I change it? I am due to pay tomorrow but I don’t get paid until the 1st. I would like the payment to come out on the 1st. If I let it bounce tomorrow, can I pay on the 1st and all my files will still be there? I have over 12TB I don’t want to lose.
Thanks
@JShizzle wrote:
I would like the payment to come out on the 1st.
There's no way to change your payment date. The only way would be to cancel the automatic renewal and let your account downgrade, then resubscribe on the day you want to be charged. Nothing will happen to your files, though you won't be able to sync any changes while you're over quota.
@JShizzle wrote:
I would like the payment to come out on the 1st.
There's no way to change your payment date. The only way would be to cancel the automatic renewal and let your account downgrade, then resubscribe on the day you want to be charged. Nothing will happen to your files, though you won't be able to sync any changes while you're over quota.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!