How to access my old account with no email/password

[Yaecob omer]

Hello
So I have a question
I had an old Dropbox account and it is on my old email and phone number now I have a new email and new phone number how can I get access to my old one?

[Mark]

Do you still know the email and password? If so just log on.

If not you almost certainly cannot unless you have access to at least the email account. 

When you mention the phone does that mean you set up 2 factor security? If so do you have the recovery codes for it as well? You cannot get around that if you dont.

[Yaecob omer]

So here whats happen i had an iphone and lost it when i get a new phone now i couldn't open my email at all i forgot my password for everything and now i have a new email and new phone number and new account.

[Nancy]

Hope it’s OK to jump in, @Yaecob omer. 

If the issue is that you can’t access your old email address, and you’ve also forgotten your Dropbox password, then you’ll need to contact your ESP to help you regain access to your old email. This way, you can reset your Dropbox password.

Without it, I’m afraid there’s not much more we can do on our end.

[Yaecob omer]

How can I contact ESP ?

[Rich]

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@Yaecob omer wrote:
How can I contact ESP ?

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Your ESP is your email service provider, which would be whoever provided you with your old email address. You need to contact them to see if you can get back in to that old email. Once you do, you can reset your Dropbox password.

[Bayrem Fitouri]

My account was stolen Bayrem I would like to return it

[Megan]

Hey @Bayrem Fitouri, I hope you're doing well!

When you say your account was stolen, would you be able to share some additional info with us, please? 

Was your account hacked by any chance? If so, feel free to take a look at this Help Center article.

Let me know more!

[Yaecob omer]

No it's not hacked or stolen.
I had iphone before and now I have samsung galaxy I forgot my password and username. I tried to access it but can't get through and now I have new email and phone number I don't have access to my old email and phone number. That was happened.

[Hannah]

Sorry to hear about this, @Yaecob omer.

If your goal is to regain access to a Dropbox account that is using an old email address you can no longer access, I would suggest reaching out to our support team directly.

To do this, you will need to open a private browsing/incognito window on your browser and go to this page.

Select your issue type, fill out the form and submit your request.

I hope this helps!