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Was my account deleted due to inactivity?

Was my account deleted due to inactivity?

nikolagpetrovv
Explorer | Level 3

I had a gmail Dropbox account before many years and this year when I tried to login with my gmail Dropbox sent me an email "Welcome to Dropbox...". Does that mean that this account has been deleted due to inactivity and when I signed in it reactivated the account ?

7 Replies 7

Rich
Super User II

@nikolagpetrovv wrote:

Does that mean that this account has been deleted due to inactivity and when I signed in it reactivated the account ?


Most likely, yes. If you hadn't signed in to the account within the last 12 months, it would have been deleted due to inactivity. When you try to sign in to an account that was deleted, the account is re-opened as a new, empty account.

Melih
New member | Level 2

Hello,
I have used dropbox for several years (my dropbox mail address was:[removed])
The problem is that I cannot access my account today.
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.I need my past data for my special work and its urgency.
I want to restore my data and original account.
Thank you.

 

This e mail send me from dropbox on 16.05.2017 

 

 

Hi Melih,

Welcome back to Dropbox! We're emailing to let you know that your account under [removed] is safe and marked as active.

Need a refresher on using Dropbox? Read about new features on our blog, or visit our help center for comprehensive guides to using Dropbox on your computer, phone, and other devices.

Happy syncing!
- The Dropbox Team

 

[email address removed per the Dropbox Community Guidelines]

 

Hannah
Dropbox Staff

Hey @Melih, thanks for reaching out to us.

 

If your account was deleted due to inactivity and then you also created a new account using that same email address, I'm afraid the original account cannot be recovered.

 

Sorry I couldn't be of more help on this matter.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Melih
New member | Level 2

actually old account  was different e mail then  ı created a new account different email address not the oldest one .maybe this situation is changed my possibility?

Nancy
Dropbox Staff

@Melih, if you attempt to log in to Dropbox with your old email address, are you able to access your account, or do you see a message that it's been disabled?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Melih
New member | Level 2

 I try log in with my old email address but then open a sign up screen like its never been used before

it means old mail account deleted or something??with all my photos and other stuffs? there is no message that is has been deleted.

Nancy
Dropbox Staff

It sounds like this Dropbox account has been closed due to inactivity, then. Dropbox may delete an account, if it’s been inactive for more than a year. 

 

However, you should receive a reminder to your email address before the account gets disabled.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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