cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vault disappear after upgrading to the Dropbox for Business Standard plan

Vault disappear after upgrading to the Dropbox for Business Standard plan

mqiuchen96
Explorer | Level 4
Go to solution

Hi, I upgrade my Dropbox plus plan to business standard ( in trial mode before I start to pay, just to try how is work) and I can't see the vault or the folder "vault".

Is appear when I started to pay the plan ?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @mqiuchen96, thanks for posting here!

 

That's correct, yes. 

 

I hope this clarifies. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

3 Replies 3

Mark
Super User II
Go to solution

The Vault isnt available to business plans I'm afraid: https://help.dropbox.com/security/dropbox-vault


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

mqiuchen96
Explorer | Level 4
Go to solution
Ok, if I downgrade is will appear the vault folder and the file, right ?

Megan
Dropbox Staff
Go to solution

Hi @mqiuchen96, thanks for posting here!

 

That's correct, yes. 

 

I hope this clarifies. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    mqiuchen96 Explorer | Level 4
  • User avatar
    Mark Super User II
What do Dropbox user levels mean?