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"oops Something Went Wrong On Our End"

"oops Something Went Wrong On Our End"

RogerF
Helpful | Level 5
Go to solution

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm working on a Mac via Firefox.  Never had this problem before.

Thanks

1 Accepted Solution

Accepted Solutions

RogerF
Helpful | Level 5
Go to solution

Using the desktop application and it's working.  Obviously the files were too large.

Thanks for being there.

 

Moderator note: You can see more in regards to the upload file and folder limits here

View solution in original post

8 Replies 8

Jay
Dropbox Staff
Go to solution
Hi Roger, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Let me know how it goes!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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RogerF
Helpful | Level 5
Go to solution

Hi Jay,

Didn't work with both Firefox and Safari with the settings you recommended.

Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

Roger

Jay
Dropbox Staff
Go to solution
How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?
 
Any info you can provide would be great!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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RogerF
Helpful | Level 5
Go to solution

A very small folder (442 KB) did upload.  Yesterday I uploaded folders with almost 2GBs without any problem.  A folder with 420 MB wont upload today. 

RogerF
Helpful | Level 5
Go to solution

I am going to try re-installing DB.

RogerF
Helpful | Level 5
Go to solution

Re-installed/upgraded DB and sill not working. 😞

RogerF
Helpful | Level 5
Go to solution

Using the desktop application and it's working.  Obviously the files were too large.

Thanks for being there.

 

Moderator note: You can see more in regards to the upload file and folder limits here

Jay
Dropbox Staff
Go to solution
Glad to hear you were able to resolve this matter!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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