cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

All files downloaded from Dropbox are corrupt

All files downloaded from Dropbox are corrupt

RuthP
Explorer | Level 4

I have been using Dropbox on my old computer for >5 years. A few weeks before transferring to my new computer, I noticed that my files on my computer were no longer syncing with Dropbox. 

To transfer to the new computer, I deleted everything on Dropbox, because it was not up to date, and uploaded everything form my old computer Dropbox folder. I did this folder by folder.  So far, so good. 

I then allowed Dropbox to download everything, 116 GB and >38,000 files, to my D(data) drive. Unfortunately, I cannot open any of these downloaded files. If I try to open a word doc, I get When I try to open a word docWhen I try to open a word doc

And similar if I try to open other types of files. 

 

The files on Dropbox are uncorrupted. If I download a word doc from dropbox, it opens correctly. 

 

Can anyone help please. I would like to be able to open files on my computer.

 

If allowing to download folder by folder will help, I will need some instructions please.

Thanks.

15 Replies 15

RuthP
Explorer | Level 4

Hello Megan,

All my files have a grey and white cloud - I know what that means!

Is it possible to make selected folders available offline?

Thanks,

Ruth 

Megan
Dropbox Staff

Hi @RuthP, the grey and white cloud icons mean that the file/folder you're looking at is online-only. 

 

You can see more about that here

 

And yes, you can choose the content you want, and then right click it, and select how you want to sync it: either available offline, or online-only. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RuthP
Explorer | Level 4

Hello Megan,

This morning everything was synched except for two very big folders. That was just going to be a time job. 

Now tonight, I am back where I started at the beginning of this thread!

 

I run two anti virus programs - Bitdefender and Malwarebytes. Bitdefender was causing a hassle and I white listed Dropbox, so I could proceed. 

 

I have no idea if Malwarebytes is causing the next hassle, but from googling, it is possible.

 

Any ideas please?

 

Thanks,

Ruth

Walter
Dropbox Staff

In that case, you can temporarily disable both of your antivirus programs and try again @RuthP 

 

Let us know of any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

RuthP
Explorer | Level 4

Thanks Walter. I have just white listed dropbox on Malwarebytes and everything is the process of synching and I finally have the dropbox app icon in the tray!

 

Hopefully, this is the end of my troubles!

Ruth

Walter
Dropbox Staff

Glad to hear it's sorted now @RuthP 

 

Let us know if anything else comes up!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    RuthP Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?