View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Before I could enable it so I the share link of a file I could change to =1 at the end and it would initiate the download.
It is still doing that but it's opening in a strange window instead of staying in the current window...
Anyone else experienced this issue? Is there a fix?
Thanks for posting here, @thomashayden!
As a first, can you send a screenshot of the new window that now pops up on your screen?
I’d like to have a look and check this further.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey there,
Please see screenshot here:
[Removed as per Community Guidelines]
As you can see instead of initiating the download, it opens a blank page with the download... Very strange.
Works fine apart from Safari browser.
Hi @thomashayden, could you copy and paste the screenshot directly into your post instead of via a shared link?
Have you tried using a different browser to see if the behavior is different when downloading files?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
There you go. It wasn't letting me before.
Like I said, in Google it works fine. Safari is the issue.
Just to check, this is the normal window to save files from the web. Is the window not going away when you click the Save button?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Nope, it's keeping me on a blank page.
when i use dl=1 it should initiate download on the same page, but it creates that from what I showed you.
Could you try using Safari in private browsing mode, without any extensions running, to see if this issue occurs again?
Jay
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!