Getting an error when clicking on a folder on my Mac

[PascalMahvi]

While I have access to my DB files online, when I click on the folder, it says "the folder XXXX can't be opened because you don't have permission to see the content" !    How can I fix the issue?

 

[Walter · Accepted solution]

Hey @PascalMahvi, sorry to hear you're having issues with this.

Could you please let me know the status and version of the desktop app as shown in your menu bar at the moment? Is it 'up to date' or still syncing?

Have you granted Dropbox full disk access as outlined here by the way?

Keep me posted, Pascal!

[PascalMahvi]

Hi Walter 

My version is 180.4.4912

I am using 18.2% of 2.0TB

I have DP Personal Plus

I have selected Online-Only files to save space - that is when my issues started 

DP will not let me see the files on the file folder 

I can view my files by going to the DP server only.

I don't know how to see it it is up to date or still syncing

My Apple Icon does not have System Preferences ..  it is called System settings 

and the rest under it is not al all what you described 

Thank you for helping me 

Can we Facetime so you see ...

Pascal

[removed per the Dropbox Community Guidelines]

 

[Hannah]

Hey @PascalMahvi, thanks for the screenshot and the additional info.

You can find the sync status of the app, by hovering your mouse over your Dropbox icon in the menu bar.

Also, if you right-click on the folders, do you see a "make available offline" option? If you do, please click on it, allow the app to sync and try to open them again.

[PascalMahvi]

Hi Walter

Hovering shows ver 180.4.4912

Uploading 1048

Downloading 37

When I right click - it will not show me make files available online

I see this

 

Then when I click further on public folder, I see this:

 

[Walter]

Thanks for the additional information @PascalMahvi - most appreciated!

Is your desktop app 'up to date' now or still syncing in your menu bar? If it's the latter, has the number of files changed at all or is it stuck perhaps?

[PascalMahvi]

Stuck at 1038 and 37

[PascalMahvi]

stuck at 1048 (not 1038) and 37

[Hannah]

Hey Pascal, can you also make sure to give Dropbox full disk access, to see if that helps with syncing being stuck?

[PascalMahvi]

Problem solved, Walter.   Thank you for your great assistance