I cannot open my PowerPoint file online.

[Jacintha]

My powerpoint won't open online. I could yesterday but not today. i have cleared cache

[Jacintha]

a

[sracinez]

I am having a similar problem. I have also cleared cache, restarted my computer, and tried 3 different browsers (chrome, edge, and firefox).

[omalleypat]

My PowerPoints are not opening, anyone having similar issues? Tried to connect with live chat and that isn't working either

[Hannah]

Hey @Jacintha and @sracinez, thank you both for bringing this to our attention. 

Can you give us some more info on what you see? 

Are you getting any error messages when trying to open the files? 

If so, please send over a screenshot, so we can check it out.

Also, are you having this issue on all your PowerPoint files or just a specific one?

Thanks in advance!

[Megan]

Hey @omalleypat, let's jump right into this! 

Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there. 

Keep me posted! 

[sracinez]

It's happening for all of my powerpoint files. After clicking "Open powerpoint for the web", it opens the powerpoint window but doesn't load the file. Screenshot of what I see for every file I try to open. If I leave it open long enough, I will eventually get an error message.

This is what I see for every file I try to open.

[Jacintha]

this is what I get too. similar to those who replied to my conversation. @Hannah

I have tried from all dropbox website openers. but it works fine in dropbox app. 

[sracinez]

And here's the error message that eventually shows up.

[Jacintha]

same here